Negative item quantity

Hi karen-bomac, 

Thank you so much for your post and I am sorry to hear that. I really appreciate your patience and understanding about this issue and I do apologize for the delayed response. 

Thank you so much for the detailed information. I would be glad to help you with this, can you please confirm the last four digits of your Serial Number and the Company File ID's

Looking forward to hearing from you soon.
Regards,
Earl

Thanks Earl

Last four of the serial number are 8271.

Company file number just appears to be 1, unless I'm looking in the wrong place.

Thanks

Karen

Hi karen-bomac 

Thank you so much for this. I've successfully sun an online script over your file to fix this issue.

Please do let me know how you go.
Regards,
Earl

Thanks Earl

I've cleared the cache and restarted again, but the same quantity is still showing. Is there something further I need to do from my end?

Thanks

Karen

Hi karen-bomac 

Thanks for trying. Can you please try to logout then log bank in?

Regards,
Earl

I have, several times but still seeing the same qty for that item in my inventory.

Hi karen-bomac 

From experience, I can tell you MYOB's script addresses some of the long decimal issues, but not all. Where the long decimal is a single amount, their script will fix it. However when it is caused by a combination of numbers, their script won't as it doesn't detect these.  I had a user contact me after MYOB ran the script 6 times to no avail. I referred this to a MYOB specialist who identified and fixed the problem. However until MYOB fix the actual software causing the problem, the issue may well re-occur. So best to put pressure on MYOB to fix. If you want contact details for specialist if MYOB cannot or will not fix, send me an email.

Regards

Gavin

gavin12345  and Earl_HD 

Thanks for the suggestions. In the end I've just made the item inactive (with a different code) and re-entered a new item with the original code. I was unable to enter a supplier invoice until this was done so had no more time to wait around for MYOB to fix the issue. 

Hi karen-bomac,

My apologies. I would be glad to arrange the script for you again if your still having this issue.

Looking forward to hearing from you soon.
Regards,
Earl 

Hi Earl

As mentioned I've made the item inactive and changed the code, so I am not sure if the script would be effective. I needed to process a supplier bill to get on with other tasks and had no available time to wait any longer. 

Thanks

Karen