Weird increase in Inventory Current Value
Yesterday I discovered that four out of some 30 items have had their current value doubled and then tripled from initial purchase in February 2023. One item as an example -Centenary Air Force Bear - ...
Forum Discussion
Hi Polly_Templeton,
It sounds like there may be discrepancies in you inventory reconciliation entries. Ensure that all manual adjustments, especially around the dates when the values doubled and tripled, align with the actual inventory counts and recorded transactions.
Examine all inventory adjustments made for these items, focusing on any purchases, stock takes, or manual adjustments. This could help identify any unintended entries.
To correct quantities, go to the item record and adjust the quantity on hand to reflect your latest physical count. This should help in normalising the current value if any errors were recorded.
If the issue persists, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount to further investigate.
Regards,
Sai
The only thing from the response is that I learnt about lodging a support case via MyAccount. I have booked a time so hopefully support will get to the bottom of it.
Hi Polly_Templeton,
Thanks for lodging a support ticket! Our team will pick it up as soon as possible, provided there's no high volume of cases in the queue. This issue needs a bit more digging from our side, and we might need to run a script or make some adjustments to the inventory to sort it out. Rest assured, our team is dedicated to getting to the bottom of this for you.
Cheers,
Princess
