We do our inventory reordering through the online version, Products and services - reorder report.
We are currently unable to create purchase orders, keeps coming up with "Failed to create purchase orders"
This is even when selecting only one item at a time
Any idea's?
Thanks John
Hi Turtlewitnohome,
Cheers for the update. Looks like your support request may have got caught up in an issue last week with MyAccount, which might be why you haven’t heard back yet.
I can see you’ve already had a go at fixing it yourself, but since it’s still playing up, best bet is to have another crack through the MyAccount window or hit up our team on live chat through MOCA, our virtual assistant. We’ll give you a hand to get this sorted.
Regards,
Genreve
Still not working mate, having to manually enter orders. Isaiah_C
Reported it last week and have heard nothing.
Cheers John
Hi Chris
I spent 2 hours on the phone with them yesterday with no resolution. Has been passed on up the chain for them to look into it. Very frustrating with no other way, apart from manual entry, of orders but the qty of items makes this impractical.
Cheers John
Same, we have been unable to create or send purchase orders since the 14/07/2025. Sent this to the team with screenshots. Still not resolved.
Regards Chris
Hi Turtlewitnohome,
That error "Failed to create purchase orders" is a bit of a pain, especially when you're just trying to get stock sorted. Just to be sure, could you try clearing your browser cache or using a different browser (like Chrome or Edge) and see if that helps? Sometimes it's just a little browser gremlin causing trouble.
If it's still playing up after that, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via MyAccount so they can take a closer look.
Regards,
Sai
