Sales Invoice - Build Items
Hi there, I am trying to record a sales invoice which I have to Auto-Build items but it looks like I cannot pass the "Build Items". It does not come up with any error, it does not go into the nex...
Forum Discussion
Hi DS_EPC,
Greetings and welcome the Community Forum!
I see you're having trouble with the Build Items process not moving forward. Since it was working fine before, it might be a glitch or an issue with the settings or data. This can also happen if there isn't enough stock for the items making up the auto-build item, but you should still get the window to build or buy those items. Have you tried clearing your AccountRight cache? Sometimes, clearing the cache can fix issues with the software not responding as expected. I've also applied a fix script to reset the file.
Feel free to get in touch if you need more help.
Cheers,
Princess
Hi Princess,
Thank you. I have checked the AccountRight cache but there is nothing to clear so this is not the issue. It must be something else and i observed that every time there is an update it does this. I have the same issue again and it was a recent update a week ago. Can you please try to reset the file again as soon as possible? Also can a permanent fix be found?
Hi DS_EPC,
I've reset your file again using a script. It's definitely odd that you keep having issues with each update. If this continues after the next update, please submit a support ticket through My account. Also, since there's no cache to clear, try refreshing the file by signing out from the Service menu and signing back in before checking the inventory. Thanks for your patience!
Cheers,
Princess
