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Loppy22's avatar
Loppy22
Experienced User
1 year ago

Spend money in US$ currency not AUS$

thsi morning i went to apply my bank feeds from my cc account and a couple of things are going on. 1/ when I spend money - it opens spend money however it is in US$  2/ it does not transfer the Amo...
Loppy22's avatar
Loppy22
Experienced User
1 year ago

Hi, Thank you however, as noted it is not due to card set up.
The card is set up in AUD.

AND this is a new occurance. Daily transactions that I use spend money for are now appearing as US$ currency when for the past 12 years they have been AUD$

Earl_HD's avatar
Earl_HD
MYOB Moderator
1 year ago

Hi Loppy22,

This may need further troubleshooting on the backend. I recommend reaching out to our support team. The best ways to contact them are through live chat via our virtual assistant MOCA or by raising a support ticket through myaccount.myob.com.

Regards,
Earl

  • Loppy22's avatar
    Loppy22
    Experienced User
    1 year ago

    thanks for that. I am not having any success in working AND using live chat. is there a version of being hung up on when in a chat? Away from my desk for 3 mins and the chat was closed.

     

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      1 year ago

      Hi Loppy22,

      Sorry to hear about your experience with the live chat. If you are unable to get assistance through live chat, I recommend raising a support ticket through myaccount.myob.com. This will allow our support team to assist you further.

      Regards,
      Earl

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