Hi ozeami,
Thanks for your post and for providing the screenshot of the statement. When running statements for a customer using multi-currency, there is a balance issue at the bottom of the page where the total amount due doesn't match the card's balance. This affects both invoices and activity statements. This is because if a credit note has been applied to an invoice, it uses the local currency rate rather than the foreign currency, causing an Out of Balance at the bottom of the page.
Invoice type statements will also show an incorrect running balance in addition to the following:
Activity type statements by comparison will have a correct running balance but an incorrect total amount due.
Currently, the workaround for this is to refer to the running balance on the activity statement, which has the correct figures showing. Rest assured that this has already been logged for fixing for a later release. Should you require additional assistance, don't hesitate to respond. We also encourage you to connect with our virtual assistant, MOCA, through this link: myob.com/support, for prompt support.
Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this.
Kind regards,
Shella
Shella_A The statements are what is sent via the system to our clients. (Many large coorporates I might add).
We know what the correct figures are supposed to be so saying that they are showing correctly in "Activity type statements" doesn't really help the issue. Our clients requrie invoice statements to be sent to them on a fornitghtly basis so to have statements sent which are showing all incorrect balances is not only unprofessional and wrong but also causes huge issues with reconciliation on their side and this is now a recurring issue day to day!
This is a high priority problem. So once again to not have an exact time and date for the fix to this problem and just to say "This has already been logged for fixing for a later release" is not good enough I am afraid.
Exact same problem as my other post. MYOB is charging clients for a subscription service whereby "improvements" are supposed to be made not for MYOB to break the system on an ongoing basis! Additionally, we had none of these types of issues when we were using Server based versions of the app for over 15 years!
This is simply unacceptable!
