Statement after a partial payment on invoice

Hi Shepai-8-2017,

Thanks for posting. I understand how confusing this can be, especially when the invoice balance amount is showing correctly. On this one, I would recommend selecting the activity when running the customer statement report, as activity statements list all invoices and payments within a specified date range and include a running account balance.

You can find more information and instructions about this in the helpful article regarding the customer statement.

Feel free to post again anytime you require further assistance. 

Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information. 

Kind regards,

Shella

Hi Shella,

Thank you for your reply.

I tried the Activity Statement and the partial payment did not reflect at all.

Inclusive date is from January to present to capture all the transactions, but the partial payment is not included at all.

Kind regards,

Shepai

Hi Shepai-8-2017,

For partial invoice payments made, it only allows for full payment to be made on online invoice i.e. partial payments are not able to be completed.

If you do have an invoice that requires deposits or multiple payments, these would need to be recorded as multiple invoices within MYOB Business and sent to the client as multiple invoices so payment can be made individually on those invoices. If you could confirm that the invoice for the partial payment was made separately so I can further look into this for you.

Best regards,

Doreen

Hi Doreen,

The payment is for 3 invoices. Example- payment is $500.00 but the total of the 3 invoices is $600.00, the the last invoice is paid in partial owing balance amount. 

I printed the Activity statement and even the $500.00 was not credited.

Kind regards,

Shirley

Hi Shella,

12th May email, the problem still existed. I checked it yesterday and I just noticed that the problem has been fixed when I tried to check the statement. the partial payment has been deducted.

But, another problem came up, my Cheque Account Balance has a negative amount of $2,527.59? It was not there when I finished my April Bank Reconciliation 2 weeks ago. I don't use Bank Feeds. I manually enter all the transactions. Our accountant did not enter any transactions as well. I don't know where this amount came from.

Kind regards,

Shepai

Hi Shepai-8-2017, 

It's great to hear that the initial issue has been sorted out. However, I get that you've encountered a new problem with a negative balance in your check account. I would recommend running the Journal Security Audit report to know where the negative balance came from. Let me know how you'd go on this and if you need further help.

Kind regards,

Shella

Hello,

I can't log in to MYOB. It says:

" This page isn't working at the moment.

essential.myob.com.au can't currently handle this request

HTTP error 503

Is MYOB down?

Kind regards,

Shepai

Hi Shepai-8-2017,

I can see you are having difficulties logging into your file. The essential.myob.com.au is no longer a web address we use to access, as that web address is used to access Essential files. You can log in to your file using app.myob.com instead. 

If you require any other help don't hesitate in creating a new thread in the forum.

Thanks,
Genreve

Hi Genreve,

Thank you so much. I really panicked.

I saw the notice in Community Forum that the old login URLs decommissioned but I did not click the app.myob.com (getting paranoid if it is safe to click.)

Thank you so much.

Kind regards,

Shirley