MYOB has changed a little since those days - new licences comes with an entitlement to one company file only. To store a file online, in addition to the licence you need a subscription for each company file. A Premier subscription allows for 2 online files.
All MYOB offer from their website now are subscription licences. There is no upfront payment, however the downside is if you ever stop paying the subscription you can no longer use the file (even offline).
Thanks for posting. I understand how confusing this can be, especially when the invoice balance amount is showing correctly. On this one, I would recommend selecting the activity when running the customer statement report, as activity statements list all invoices and payments within a specified date range and include a running account balance.
You can find more information and instructions about this in the helpful article regarding the customer statement.
Feel free to post again anytime you require further assistance.
Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.
12th May email, the problem still existed. I checked it yesterday and I just noticed that the problem has been fixed when I tried to check the statement. the partial payment has been deducted.
But, another problem came up, my Cheque Account Balance has a negative amount of $2,527.59? It was not there when I finished my April Bank Reconciliation 2 weeks ago. I don't use Bank Feeds. I manually enter all the transactions. Our accountant did not enter any transactions as well. I don't know where this amount came from.
For partial invoice payments made, it only allows for full payment to be made on online invoice i.e. partial payments are not able to be completed.
If you do have an invoice that requires deposits or multiple payments, these would need to be recorded as multiple invoices within MYOB Business and sent to the client as multiple invoices so payment can be made individually on those invoices. If you could confirm that the invoice for the partial payment was made separately so I can further look into this for you.
The payment is for 3 invoices. Example- payment is $500.00 but the total of the 3 invoices is $600.00, the the last invoice is paid in partial owing balance amount.
I printed the Activity statement and even the $500.00 was not credited.
I can see you are having difficulties logging into your file. The essential.myob.com.au is no longer a web address we use to access, as that web address is used to access Essential files. You can log in to your file using app.myob.com instead.
If you require any other help don't hesitate in creating a new thread in the forum.
I saw the notice in Community Forum that the old login URLs decommissioned but I did not click the app.myob.com (getting paranoid if it is safe to click.)
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after a partial payment on invoice","id":"message:867895","revisionNum":1,"repliesCount":10,"author":{"__ref":"User:user:176004"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Bus-Sales"},"conversation":{"__ref":"Conversation:conversation:867895"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:867895"},"body":"
Hi,
I entered a partial payment for an invoice.
When I checked the Customer Statement, the whole amount is the same.
But when I clicked the Record Invoice Payment, the invoice balance amount is correct (less the partial payment)
Why is the partial payment not reflecting on the Customer Statement to be emailed/printed?
Anyone with the same problem?
Thank you.
Kind regards,
Shepai
","body@stringLength":"449","rawBody":"
Hi,
I entered a partial payment for an invoice.
When I checked the Customer Statement, the whole amount is the same.
But when I clicked the Record Invoice Payment, the invoice balance amount is correct (less the partial payment)
Why is the partial payment not reflecting on the Customer Statement to be emailed/printed?
Anyone with the same problem?
Thank you.
Kind regards,
Shepai
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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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Moderator","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:284444":{"__typename":"User","id":"user:284444","uid":284444,"login":"Shella_A","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-09-20T07:52:23.517+10:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/custom/Rectangle_27-1706588706059.png?time=1712840915000"},"rank":{"__ref":"Rank:rank:62"},"entityType":"USER","eventPath":"community:myob/user:284444"},"ModerationData:moderation_data:867915":{"__typename":"ModerationData","id":"moderation_data:867915","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:867915":{"__typename":"ForumReplyMessage","uid":867915,"id":"message:867915","revisionNum":1,"author":{"__ref":"User:user:284444"},"readOnly":false,"repliesCount":3,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Sales"},"parent":{"__ref":"ForumTopicMessage:message:867895"},"conversation":{"__ref":"Conversation:conversation:867895"},"subject":"Re: Statement after a partial payment on invoice","moderationData":{"__ref":"ModerationData:moderation_data:867915"},"body":"
Thanks for posting. I understand how confusing this can be, especially when the invoice balance amount is showing correctly. On this one, I would recommend selecting the activity when running the customer statement report, as activity statements list all invoices and payments within a specified date range and include a running account balance.
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You can find more information and instructions about this in the helpful article regarding the customer statement.
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Feel free to post again anytime you require further assistance.
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Otherwise, if my response has answered your inquiry, please click \"Accept as Solution\" to help other users find this information.
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Kind regards,
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Shella
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2024-05-10T17:39:42.932+10:00","lastPublishTime":"2024-05-10T17:39:42.932+10:00","metrics":{"__typename":"MessageMetrics","views":63},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Sales/message:867895/message:867915","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:867919"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:867919":{"__typename":"ModerationData","id":"moderation_data:867919","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:867919":{"__typename":"ForumReplyMessage","uid":867919,"id":"message:867919","revisionNum":1,"author":{"__ref":"User:user:176004"},"readOnly":false,"repliesCount":2,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Sales"},"parent":{"__ref":"ForumReplyMessage:message:867915"},"conversation":{"__ref":"Conversation:conversation:867895"},"subject":"Re: Statement after a partial payment on invoice","moderationData":{"__ref":"ModerationData:moderation_data:867919"},"body":"
Hi Shella,
Thank you for your reply.
I tried the Activity Statement and the partial payment did not reflect at all.
Inclusive date is from January to present to capture all the transactions, but the partial payment is not included at all.
Kind regards,
Shepai
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2024-05-10T17:58:08.099+10:00","lastPublishTime":"2024-05-10T17:58:08.099+10:00","metrics":{"__typename":"MessageMetrics","views":77},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Sales/message:867895/message:867919","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:869150"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:869150":{"__typename":"ModerationData","id":"moderation_data:869150","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:869150":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:176004"},"id":"message:869150","revisionNum":1,"uid":869150,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Sales"},"parent":{"__ref":"ForumReplyMessage:message:867919"},"conversation":{"__ref":"Conversation:conversation:867895"},"subject":"Re: Statement after a partial payment on invoice","moderationData":{"__ref":"ModerationData:moderation_data:869150"},"body":"
Hi Shella,
12th May email, the problem still existed. I checked it yesterday and I just noticed that the problem has been fixed when I tried to check the statement. the partial payment has been deducted.
But, another problem came up, my Cheque Account Balance has a negative amount of $2,527.59? It was not there when I finished my April Bank Reconciliation 2 weeks ago. I don't use Bank Feeds. I manually enter all the transactions. Our accountant did not enter any transactions as well. I don't know where this amount came from.
Kind regards,
Shepai
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":1,"postTime":"2024-05-28T16:48:43.267+10:00","lastPublishTime":"2024-05-28T16:48:43.267+10:00","metrics":{"__typename":"MessageMetrics","views":59},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Sales/message:867895/message:869150","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:291050":{"__typename":"User","id":"user:291050","uid":291050,"login":"Doreen_P","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-12-19T12:37:23.793+11:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:62"},"entityType":"USER","eventPath":"community:myob/user:291050"},"ModerationData:moderation_data:867924":{"__typename":"ModerationData","id":"moderation_data:867924","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:867924":{"__typename":"ForumReplyMessage","uid":867924,"id":"message:867924","revisionNum":1,"author":{"__ref":"User:user:291050"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Sales"},"parent":{"__ref":"ForumTopicMessage:message:867895"},"conversation":{"__ref":"Conversation:conversation:867895"},"subject":"Re: Statement after a partial payment on invoice","moderationData":{"__ref":"ModerationData:moderation_data:867924"},"body":"
For partial invoice payments made, it only allows for full payment to be made on online invoice i.e. partial payments are not able to be completed.
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If you do have an invoice that requires deposits or multiple payments, these would need to be recorded as multiple invoices within MYOB Business and sent to the client as multiple invoices so payment can be made individually on those invoices. If you could confirm that the invoice for the partial payment was made separately so I can further look into this for you.
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Best regards,
\n
Doreen
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2024-05-10T19:00:10.602+10:00","lastPublishTime":"2024-05-10T19:00:10.602+10:00","metrics":{"__typename":"MessageMetrics","views":42},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Sales/message:867895/message:867924","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:867969"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:867969":{"__typename":"ModerationData","id":"moderation_data:867969","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:867969":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:176004"},"id":"message:867969","revisionNum":1,"uid":867969,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Sales"},"parent":{"__ref":"ForumReplyMessage:message:867924"},"conversation":{"__ref":"Conversation:conversation:867895"},"subject":"Re: Statement after a partial payment on invoice","moderationData":{"__ref":"ModerationData:moderation_data:867969"},"body":"
Hi Doreen,
The payment is for 3 invoices. Example- payment is $500.00 but the total of the 3 invoices is $600.00, the the last invoice is paid in partial owing balance amount.
I printed the Activity statement and even the $500.00 was not credited.
Kind regards,
Shirley
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-05-13T09:19:44.496+10:00","lastPublishTime":"2024-05-13T09:19:44.496+10:00","metrics":{"__typename":"MessageMetrics","views":36},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Sales/message:867895/message:867969","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:873681":{"__typename":"ModerationData","id":"moderation_data:873681","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"User:user:284705":{"__typename":"User","id":"user:284705","uid":284705,"login":"Genreve_S","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-09-23T13:58:42.919+10:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-1.svg?time=0"},"rank":{"__ref":"Rank:rank:62"},"entityType":"USER","eventPath":"community:myob/user:284705"},"ForumReplyMessage:message:873681":{"__typename":"ForumReplyMessage","uid":873681,"id":"message:873681","revisionNum":1,"author":{"__ref":"User:user:176004"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Sales"},"parent":{"__ref":"ForumTopicMessage:message:867895"},"conversation":{"__ref":"Conversation:conversation:867895"},"subject":"Re: Statement after a partial payment on invoice","moderationData":{"__ref":"ModerationData:moderation_data:873681"},"body":"
Hello,
I can't log in to MYOB. It says:
\" This page isn't working at the moment.
essential.myob.com.au can't currently handle this request
HTTP error 503
Is MYOB down?
Kind regards,
Shepai
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2024-07-23T09:38:28.478+10:00","lastPublishTime":"2024-07-23T09:38:28.478+10:00","metrics":{"__typename":"MessageMetrics","views":27},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Sales/message:867895/message:873681","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:873684"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:873684":{"__typename":"ModerationData","id":"moderation_data:873684","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:873684":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:284705"},"id":"message:873684","revisionNum":1,"uid":873684,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Sales"},"parent":{"__ref":"ForumReplyMessage:message:873681"},"conversation":{"__ref":"Conversation:conversation:867895"},"subject":"Re: Statement after a partial payment on invoice","moderationData":{"__ref":"ModerationData:moderation_data:873684"},"body":"
I can see you are having difficulties logging into your file. The essential.myob.com.au is no longer a web address we use to access, as that web address is used to access Essential files. You can log in to your file using app.myob.com instead.
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If you require any other help don't hesitate in creating a new thread in the forum.
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Thanks, Genreve
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Hi Genreve,
Thank you so much. I really panicked.
I saw the notice in Community Forum that the old login URLs decommissioned but I did not click the app.myob.com (getting paranoid if it is safe to click.)
Thank you so much.
Kind regards,
Shirley
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I'm glad to help. Don't hesitate to create a new thread if you need any other assistance.
\n
\n
Thanks, Genreve
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