Forum Discussion

Experienced User

2 years ago

USD credits allocated against USD invoices showing as AUD currency on USD Statement

I have allocated three USD credits against one USD invoice, on the USD statement the credits in the payments column are showing the AUD currency amounts instead of the USD currency amounts ?

I found a post from August 2022 with the same problem wondering why this has not been fixed yet. Would appreciate your help with this

Earl_HD

MYOB Moderator

2 years ago

Hi PIP2,

Thank you for your prompt response. I genuinely appreciate your concern, and I want to assure you that we're committed to resolving this issue. I will promptly escalate this matter to the appropriate team, and we will keep you informed as soon as we have successfully rectified the problem. Your patience and understanding are greatly valued, and we are dedicated to ensuring a seamless experience for you. If you have any further questions or feedback, please feel free to share, and we'll be more than happy to assist.

Regards,
Earl

PIP2

Experienced User

2 years ago

Hi Earl, Appreciate your help with this. Thank you.

Earl_HD
MYOB Moderator
2 years ago
Hi PIP2,

You're very welcome, feel free to post again if you have further queries and one of us will be happy to assist you.

Regards,
Earl
- IdaS1
  Trusted User
  1 year ago
  Hi, wondering if there has been a fix to this as this issue was raised 2 years ago? I'm currently experiencing this problem, USD statement is showing AUD credits in the payments column. Thank you
  - Isaiah_C
    MYOB Moderator
    1 year ago
    Hi IdaS1,
    
    I'm sorry to hear that you're experiencing this issue as well. Please reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount.
    
    Regards,
    
    Sai