Forum Discussion
21 Replies
- AmandaMYOB4 months agoMYOB Moderator
Hey JoP1
Like KerrinSim mentioned, you'll need to update to the latest version to be able to make sure of multipage capture.
- KerrinSim4 months agoExperienced Cover User
Same thing happened to me so I deleted the app altogether and reinstalled it. Works perfectly now and I can add multiple pages.
- JoP14 months agoMember
@ AmandaMYOB - Could you please explain the process to do this? My MYOB Assist app hasn't changed and will only capture 1 image at a time.
- AmandaMYOB4 months agoMYOB Moderator
Hey all!
Our latest version of the new MYOB Assist app has been updated to include multipage capture for receipts and invoices. Thanks for taking the time to share your feedback and your patience whilst we worked to improve.
- LBaker4 months agoCover User
WHAAT??!! This is ridiculous! Why fix something if it ain't broke MYOB. Are you trying to create more work for us instead of streamlining? You can tell this was created by people who don't use the app and it has been rolled out without consultation. Also, now that I have downloaded the MYOB Assist app I can't seem to use the old capture app - how frustrating
- KerrinSim4 months agoExperienced Cover User
I can't work with this new app if they don't allow multiple page expense uploads. I work remotely and nearly every one of our supplier's invoices are two pages long (some even more). Our stock is collected by our driver on the road and his job is to photograph the invoice/s enclosed in each box (via capture) and send to me. I use this not just for invoicing on MYOB, but also to receive all items into stock individually. We have a live stock system so this is imperative to get it right. This app is entirely useless to me if you change it back to one page only. It would be incredibly disappointing if this function isn't added back.
- fairylove144 months agoMember
Will this be done before the Capture App is retired? It’s a very important part of the feature to save on time and workload.
- LaurenRLEP4 months agoMember
Multi page capture definitely needs to return and FAST.
The old capture app used to be rubbish (I found) at detecting the amount on an invoice and would frequently confuse it with other numbers on an invoice. So the way around this was to take a picture of the eftpos receipt stapled on top then any other receipt ie: the A4 tax invoice. But now data matching multiple files in uploads will take longer having to look for multiple files to match. What another myob **bleep** up.
BTW - Attempted to use capture iOS but it won’t let me.. grrh.. - AmandaMYOB4 months agoMYOB Moderator
Hey everyone ( Rachy countrycoffee bowlersparadise EibachAU MrBlob197 CarenH-J )
Our team are working on a Multi-page Capture feature for the MYOB Assist app. At this stage I don't have a definitive time frame however I will make sure to come back to this post with an update as soon as I have more information.
In the meantime, existing users of the old Capture app can continue using it. Or you can take multiple images and upload them to your file. Once sitting in your Uploads, you'll be able to apply them to the same transaction.
- CarenH-J4 months agoExperienced Cover User
Can’t believe they took away this option. It wax a game changer. So much for less clicks now we have to add pages individually 🤦♀️
Please fix this as a matter of priority. 🤞
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