Forum Discussion

CET's avatar
CET
Member
2 months ago

MYOB Assist App issues

Good Morning

 

After using the new app for a while it has now stopped working with no issues logging in.

 

Then a few weeks ago, I was unable to login and it doesn't take you to the original login page.

It goes to a homepage and no matter where i try to login in it doesn't work.

App has been deleted multiple times and reinstalled.

iPhone software updated.

 

Please advise on how to fix this.

 

Thanks

 

4 Replies

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 months ago

    Hi CET,

    Appreciate for providing the screenshot. This issue is quite unusual, I've sent you a private message, kindly check your inbox.

    Looking forward to hearing from you soon! 

    Regards,
    Earl

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    20 days ago

    Hi Nadiajansz,

     

    Thanks for jumping in and letting us know you’re seeing the same thing. In cases like this we really need to check each account and setup individually, so the best next step is to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account. Once they’ve got your details, they’ll be able to run some deeper checks and get this fixed up for you.

     

    Regards,

    Sai

  • Nadiajansz's avatar
    Nadiajansz
    Cover User
    18 days ago

    Still not able to access myob assist and sending me to moca was of no use