MYOB Assist is not working
Hi, I have been using MYOB Capture to upload receipts. And after I came back from overseas recently, the MYOB capture is gone, and instead, MYOB Assist. It is not working. I have been trying for...
Forum Discussion
Hi SUSUSO,
That whole week you've been stuck, sounds super cumbersome.
MYOB Capture has now been rolled into the new MYOB Assist app, so receipt uploads still work, just in a slightly different place.
A couple of quick things to try:
- Delete the MYOB Assist app and reinstall it from the App Store/Google Play
- Make sure both your phone’s OS and the app are on the latest version
- Try opening it on mobile data instead of WiFi (and with any VPN turned off), just in case it’s a network issue
If it’s still showing “Something went wrong… reload”, take note of the following:
- Your phone model
- iOS/Android version
- The MYOB Assist app version (from your app store or app settings)
With that info, the support team can dig in further and work out what’s going on for you. If it’s still not behaving after that, please get in touch with our support team via My Account, or start a Live Chat with our virtual assistant MOCA, and she will help you connect with the right team.
Regards,
Genreve
