Forum Discussion

janecorke's avatar
janecorke
Experienced User
3 months ago

Unable to load data in MYOB Assist

Hi there.  I am having issues with myob assist saying it can't load data as per the screenshot below  Any ideas on how to fix this please?  We have deleted the app and reinstalled.  Inactivated ...
charmy's avatar
charmy
Contributing Cover User
3 months ago

We have two data files in MYOB Assist. Can access one, but the other is not showing at all for our service staff to use today.

 

Kind regards,

 

Charmaine

 

 

  • charmy's avatar
    charmy
    Contributing Cover User
    3 months ago

    Hi Earl,

     

    Thank you problem now all sorted and we can access missing data file.  I rang MYOB priority support and they needed to restore the data file from the online backup.

     

    Regards,

     

    Charmaine

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    3 months ago

    Hi charmy,

    That does sound unusual. Please update your app to the latest version and then check if the other company file appears.

    Looking forward to your response.

    Regards,
    Earl

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