Forum Discussion

Experienced User

1 month ago

Unable to load data in MYOB Assist

Hi there. I am having issues with myob assist saying it can't load data as per the screenshot below Any ideas on how to fix this please? We have deleted the app and reinstalled. Inactivated ...

Amanda_CWF

Experienced User

1 month ago

Hi Earl_HD,

We are having the same issue and the fix has not fixed it for us.

I have tried again this morning, uninstalling the app and installing however the 'unable to load data' is still coming up.

This is a massive issue for us at the moment and really need it back up and working ASAP.
Thanks,
Amanda

C-E
Experienced Cover User
1 month ago
Hi Amanda_CWF
We have the same issue. Our staff are using the tick that says MYOB capture only string and file user and are getting the unable to load data error message. I too hope that this can be resolved quickly.
- Earl_HD
  MYOB Moderator
  1 month ago
  Hi Amanda_CWF and C-E,
  
  Thanks for raising this. Are you using the latest version of the app? I’ve sent you a private message to gather a few more details and will be forwarding this to our development team.
  
  Regards,
  Earl
  - C-E
    Experienced Cover User
    1 month ago
    yes using the latest version. We have deleted and downloaded the app again.
    It is the staff that are using the MYOB Capture Only feature and create and edit that seem to be affected
    This is affecting our workers and increasing workload. Not reducing as it was designed for.
    
    Do you know if there is a fix for this.