Forum Discussion

janecorke's avatar
janecorke
Experienced User
6 months ago

Unable to load data in MYOB Assist

Hi there.  I am having issues with myob assist saying it can't load data as per the screenshot below  Any ideas on how to fix this please?  We have deleted the app and reinstalled.  Inactivated ...
Underwatch's avatar
Underwatch
Member
7 hours ago

MYOB ASSIST.

 

Mine won't load on a Samsung S24 Ultra. Uninstaller app.

 

Cleared the Cache.

 

Cleared the Data.

 

 Nothing is working to add existing products when making a new Quote or Invoice. 

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 hours ago

    Hi Underwatch,

     

    Appreciate you giving it a shot yourself. It's weird that it’s not loading, as there are no known issues with MYOB Assist at the moment. Most of the time, completely deleting the app and downloading the 64-bit version fresh from the Google Play Store fixes it. 

     

    I see you already have a support ticket open, you can keep an eye out for our support team’s reply by email. If you’d prefer, you can also visit our Contact page for other ways to get in touch.

     

    Cheers,

    Princess

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