Forum Discussion

mchin's avatar
mchin
13 days ago

Why does client CBA account bank feed always have errors since 2021?

I have noticed my client's company that their CBA bank account always contain errors in the bank feed automation, either duplicate transaction or missing bank transaction. What seems to be the problem? Has anyone else encountered this error? What is the fix?

Commonwealth Bank
  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    13 days ago

    Hi mchin,

    If you're having issues with your bank feeds, it may require assistance on the bank's end. I recommend submitting a support ticket at myaccount.myob.com. You can also try MOCA, our virtual assistant, at myob.com/support. If MOCA can't resolve the issue, our live chat team is available to assist further.

    Regards,
    Earl