MYOB Team – Geolocation Not Working on iOS and Android

Thanks Doreen. Confirming that all the settings are correctly configured on all the phones and in the portal. 

The android phone location is allowed as well for the app but still showed OFF in the portal. Also, we are testing inside the perimeter of the location but seems to be not working. Hope you can help us with this. Thank you. 

Hi Shenanigan_0919,

Thanks for sharing all those details and device info. Because the same behaviour is occurring across several iPhones and an Android device, it may not be isolated to one device or permission setting. First, check the location setup in the MYOB Team admin portal:

• Go to Locations and open the relevant location.
• Confirm the time capture type is Clock on, Clock off mobile.
• Make sure Enable geolocation is selected.

MYOB Team records the employee’s location when they clock on or off. An Off status means the phone’s location service wasn’t captured for that interaction. The employee also needs to be within 200 metres of the business location for the result to show as In perimeter.

Please also make sure the MYOB Team app is updated to the latest available version, as keeping the app current can help avoid unexpected behaviour. For more information, see Using the MYOB Team admin portal and Using the MYOB Team mobile app. If you’re still having issues with MYOB Team, you can reach out to our support team through the Contact Us page.

Cheers,

Doreen