MYOB Team not connecting to MYOB
MYOB Team was working but is no longer connecting to my MYOB company file, a message appears at log in saying 'MYOB Team would like to access your company file'. When I click 'allow access' button, ...
Forum Discussion
Hi CAPS,
Sounds like MYOB Team's having a little moment and not playing nice with your company file. When you hit "Allow access" and it just pops back up again, it usually means the connection between the app and the file needs a bit of reset. A couple of quick things you can try:
- Make sure your user account still has the right file access.
- If you're using the mobile app, try uninstalling and reinstalling it. Gives it a clean state.
- If you're on the browser, give the cache a good clear-out (always works wonders).
If it's still being a bit cheeky after all that, best bet is to jump onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account, so the team can take a closer look and sort the connection properly.
Regards,
Sai
