MYOB Team not loading
We have recently started using MYOB Team for timesheets and payslips. It was working well until one by one employees had trouble logging in. They keep getting an error saying the app failed to load...
Forum Discussion
Hi RichardG66,
It sounds like you've already taken some great steps, and I’m really sorry about the trouble you’ve had with our online help. Here are a couple of things that might help get things back on track:
Double-check that the correct email address and password are entered before tapping "Sign in"—sometimes it’s the little things that trip people up. Additionally, If the employee logging into the MYOB Team app is also set as an approving manager, try removing them from that role. It can sometimes cause issues with the app loading properly.
Also, if you haven’t already, make sure the app is up-to-date and consider reinstalling it.
If the issue continues, it is best to contact our team for further investigation. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
