Thanks Earl, Unfortunately I have already tried the steps you suggested. Some of which I mentioned in my initial post. I spent about 2 hours yesterday dealing with MOCA (completely useless), live chat (also completely useless. I can read the online instructions myself, I don't need some poorly trained outsourced call centre worker repeating them to me.) . I called the 1300 number, and a very friendly helpful person spent quite a bit of time trying to help. The best they could do after almost an hour was to flag us as an affected customer for a known problem with the app, so that if it is ever fixed we will be notified. I suggest as the Team app is so poor it should be withdrawn. In our small organisation we have had a 100% failure rate with the app crashing and failing to load. It is completely unusable. We are now in the market for a replacement.