I am unable to login to the teams app. The error message says "A problem occurred attempting to load MYOB Team. Please try again later" I have tried numerous times over the past days with no luck. I am an employer trying to set up Teams for my employees, but so far I can't even log in so its not looking good. I have uninstalled and reinstalled the app with no change.
Any advice/ suggestions?
Hi CCC22,
I’m with you on this, and thanks for giving those steps a shot already. That error can happen for a couple of reasons, like incorrect login details or if you’re set as an approving manager. To sort this out, make sure you’re signing in with the exact same email that was invited in the MYOB Team admin portal. If you’re the approving manager, remove yourself from that role. Create a dummy employee card in the file and assign that card as the approving manager. Then log in to the app using the invited employee user.
If none of that works, it’s best to get in touch with us so we can look more closely at your setup. You can jump on live chat through MOCA (our virtual assistant) or lodge a support ticket via My Account.
Cheers,
Princess
