Advisor Error - Accounts Receivable

Hi Steven_M and everyone else

I originally posted this bug which you responded to back in September last year  Re: MYOB Advisor - Accounts Receivable - Aged Rece... - MYOB Community.  At that time, whilst I knew what was causing the issue it was difficult to completely articulate the transactions necessary for it to appear.

I have had some time to revisit this issue which is still present in the software.

As mentioned in the previous post it only tends to manifest itself when orders are part receipted prior to the order being converted to an invoice (i.e. Customer Deposits).  To demonstrate this error  I have created a new online ARL file and only entered the bare minimum transactions necessary to create the error.  I have listed the transactions which were entered into the MYOB file and provide more information on these below.

• Sale – SJ03 - $10,000 on 1/5/2021 – No Payments receipted against sale.
• Order - $20,000 on the 10/6/2021
  • Payment on the Order CR01 - (which created the customer deposit) of $5,000 on the 10/6/2021
  • Converted the Order to Sale and dated the Invoice SJ02 - 15/6/2021 (quite a common practice as payment terms are on invoice not order).
  • On conversion the system creates a customer credit SJ01 – 15/6/2021.  This transfers the customer deposit to reduce the invoice balance created by converting the order to an invoice.
  • Part receipt of Invoice SJ02 – CR02 – 20/06/2021 - $2,500.00
  • Final receipt of Invoice SJ02 – CR03 – 24/6/2021 - $12,500.00

I can see from the above where the problem arises.  There is a payment (customer deposit) dated prior to the invoice date. Unfortunately, this is a necessity as an order can exist in the clients system for months and when invoiced the date needs to be updated to a current date.  This of course leaves deposit paid dated prior to the invoice date.

From this data the following is generated by Advisor which is very misleading, even though some might say it is technically right.  It would be great to get this addressed in some way.  Whilst it is easy to make sense of the issue with one transaction when you have a business with hundreds of debtors and many hundreds of thousands of deposits it is near impossible to make any sense of it what so ever.  What appears to be happening is that the individual period balances are calculated with a balancing items in the final column which in this case is wrong as the 30+ days balance is only $10,000 not $15,000.

I would be more than happy to provide any further information but it would be nice is this problem is rectified.

I would love to use Advisor more (it is a great product) but it is near impossible to provide it to a client when there is a glaring error in one of the graphs and its associated descriptive text. It just undermines the excellence of the rest of the software.