Solved
Accounts Receivable error
Good Morning
We have a customer that has a balance of $190.37, but there is no invoice, I have run reports from 01/01/2000 throgh to 31/12/9999. but still nothing shows.
When I go into the customer card - Card File > Cards Lists >Select customer >Balance click on the arrow, this says no records exist.
This only appears to show on the statement, I cant seem to find it in any reports that I run.
Do you have any suggestions on how to clear this balance?
Kind regards
Vicki
Hi 9970,
Thank you for your post. Our file repair team may need to repair the balance for you, can you please send me a private message with the following information so I can take a look into this for you:
- Serial number
- Your full name and email address
- Screenshot of the customer card balance
- Screenshot of the Aged receivables summary report dated 9999
