Forum Discussion

9970's avatar
9970
Contributing User
4 years ago
Solved

Accounts Receivable error

Good Morning   We have a customer that has a balance of $190.37, but there is no invoice,  I have run reports from 01/01/2000 throgh to 31/12/9999. but still nothing shows.   When I go into the c...
  • Melisa_D's avatar
    Melisa_D
    4 years ago

    Hi 9970, 

     

    Thank you for your post. Our file repair team may need to repair the balance for you, can you please send me a private message with the following information so I can take a look into this for you:

    • Serial number 
    • Your full name and email address 
    • Screenshot of the customer card balance 
    • Screenshot of the Aged receivables summary report dated 9999
Melisa_D's avatar
Melisa_D
Former Staff
4 years ago

Hi 9970, 

 

Thank you for your post. Our file repair team may need to repair the balance for you, can you please send me a private message with the following information so I can take a look into this for you:

  • Serial number 
  • Your full name and email address 
  • Screenshot of the customer card balance 
  • Screenshot of the Aged receivables summary report dated 9999