Forum Discussion

Super Partner

5 years ago

MYOB Advisor - Accounts Receivable - Aged Receivable Bugs

I have asked this question many times most recently (which was a while ago) during the Accounts Payable Beta program. There is a fundamental issue with the logic driving the Aged Receivables grap...

Steven_M

Former Staff

5 years ago

Hi Trevor_Harrison

I'm happy to pass back this feedback to the required team on your behalf. However, could you provide us with an example of one of the transactions that are appearing in the negative section on that report. This way we can pass on a working example of that situation occurring with the transaction that is causing that situation.

Trevor_Harrison

Super Partner

5 years ago

Hi Steven_M

I would love to supply details as requested but there is no specific transactions that make up the negative balances. When I look at an aged receivables reports none of the balances agree to the report at all. The only one that is close (and probably close enough) is the total. I am running more tests but it is difficult on client files where there are many debtors. I do have a feeling it has something to do with customer deposits (which this client has a lot of). Customer deposits has proven problematic in the past. The real problem here, from my understanding, is the API does not give access to Accounts Receivable balances like we see in the Accounts Receivable Reconciliation Report, they need to be calculated.

Steven_M
Former Staff
5 years ago
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Hi Trevor_Harrison

If there is no one particular transaction, getting a copy of the Sales Reconciliation report for that specific company business would be what is required for us to raise this with the required team.

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Bugs","id":"message:675759","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:9823"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MYOBAdvisor"},"conversation":{"__ref":"Conversation:conversation:675759"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:675759"},"body@stripHtml({\"truncateLength\":200})":" I have asked this question many times most recently (which was a while ago) during the Accounts Payable Beta program. There is a fundamental issue with the logic driving the Aged Receivables grap...","body@stringLength":"1457","rawBody":"

I have asked this question many times most recently (which was a while ago) during the Accounts Payable Beta program.

There is a fundamental issue with the logic driving the Aged Receivables graph in Advisor. I have advised MYOB of the issue and the error in the logic many times, but to date, well over 12 months later, it has not been addressed. I wont go into the finer detail of the issues but the effect can be seen in the screen shot below. If you look at the description it just cannot tie up with the graph. Just to confirm there are no returns in the system i.e. negative debtors.

This is a fantastic product if only this problem would get addressed. I cannot send this to a client as it makes no sense and it brings into question (in their mind) the accruacy of the whole product.

I have to wonder whether this product has been abandoned?

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Hi Steven_M

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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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Hi Trevor_Harrison

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Hi Doreen,

Thank you for your speedy response. Unfortunately, it does not address the issue I'm having.

I am manually matching the transaction. This is something I need to do often as payments made by our customers may not clear into our account for a few days so I will need to edit the date of the payment in MYOB.

The issue I am currently having is I can't edit the settlement date as recorded by MYOB (22/07/2024 in my example above) so that it matches the date the money was received into my account (19/07/2024). As per the information in the box that appears when I hover over the CRnumber for this payment editing the date a payment is recorded as received, can only be done on desktop using AccountRight.

Prior to the recent change to how online payments were processed, I was able to edit the settlement date so it aligned with my bank statement online using our MYOB Business account.

Can you please advise how users who have MYOB Business can edit the payment dates recorded by MYOB for payments made through MYOB PAYBY?

Thank you

","body@stringLength":"1544","rawBody":"

Hi Doreen,

Thank you for your speedy response. Unfortunately, it does not address the issue I'm having.

Prior to the recent change to how online payments were processed, I was able to edit the settlement date so it aligned with my bank statement online using our MYOB Business account.

Can you please advise how users who have MYOB Business can edit the payment dates recorded by MYOB for payments made through MYOB PAYBY?

Thank you

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Hi JE28 ,

I'm sorry to hear about your experience. Bank feeds can be matched to ledger transactions regardless of date as long they have the right amounts. I recommend filtering the match transaction window to all transactions instead of close matches to find the transactions you need to match the feed with. Additionally, online invoice payment should automatically close and match transactions without manual input. I recommend going through the article 'Automatically Matching Online Invoice Payments' to troubleshoot the automatic matching.

In the meantime, feel free to create a new thread if you need any other help.

Thanks,
Genreve

","body@stringLength":"1152","rawBody":"

Hi ,

In the meantime, feel free to create a new thread if you need any other help.

Thanks,
Genreve

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MYOB PAYBY dates don't align","moderationData":{"__ref":"ModerationData:moderation_data:873614"},"body":"

Hello,

I appreciate you are sorry about my experience. However, again this answer has not addressed my question:

How to I edit the date of the settlement recorded by MYOB PAYBY?

Thank you for your suggestions but they aren't relevant to my issue:

While it may not be necessarily 'essential' that I match the dates, it is preferred and is something we have been able to do until recently.
I already have automatic matching set up - as you can see this shows as \"Possible Match Found\" on the bank transactions page, which is generated by the system - not me. I still need to allocate the payment to the transaction.
Whether I'm searching by all transactions or close matches doesn't matter in relation to this issue as I have found the transaction and payment.

I look forward to an answer to my question.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"228","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-07-22T16:55:36.021+10:00","lastPublishTime":"2024-07-22T16:55:36.021+10:00","metrics":{"__typename":"MessageMetrics","views":9},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Banking/message:873569/message:873614","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"readOnly":false,"editFrozen":false,"body@stringLength":"984","rawBody":"

Hello,

I appreciate you are sorry about my experience. However, again this answer has not addressed my question:

How to I edit the date of the settlement recorded by MYOB PAYBY?

Thank you for your suggestions but they aren't relevant to my issue:

While it may not be necessarily 'essential' that I match the dates, it is preferred and is something we have been able to do until recently.
I already have automatic matching set up - as you can see this shows as \"Possible Match Found\" on the bank transactions page, which is generated by the system - not me. I still need to allocate the payment to the transaction.
Whether I'm searching by all transactions or close matches doesn't matter in relation to this issue as I have found the transaction and payment.

I look forward to an answer to my question.

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