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BecDavis's avatar
BecDavis
Experienced Cover User
7 years ago
Solved

Tax Tab not working on MYOB Portal

Hi,

 

Our compliance > Tax tab is not working in the partner dashboard/MYOB Live.

 

The page is empty.

 

Not a good day for this to happen.

 

Any information would be appreciated.

 

Thank you,

 

Bec

  • Genreve_S's avatar
    Genreve_S
    2 years ago

    Hi Abraham24, 


    Thank you for posting and welcome to the Community Forum. 

     

    I'm sorry to hear about your reports not showing data for 2023. The reports are influenced largely by the financial year in the file. I would suggest checking the financial year from the Setup > Company information window, if you are still in the previous financial year, I would suggest rolling out the financial to the current financial year or the previous financial year to show values for 2023. 

     

    If this does not solve your issue with reports, feel free to send us more information and screenshots of the issue.

     

    Let us know if you require any further assistance. 


    Thanks,
    Genreve 

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  • Haydes's avatar
    Haydes
    MYOB Product Team
    7 years ago
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    Hi BecDavis 

     

    I do know that there was an issue with the Tax Tab in the Portal today that should now be resolved.

     

    Could you try checking this for us now and seeing if the issue is still present?

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Hi,

\n

 

\n

Our compliance > Tax tab is not working in the partner dashboard/MYOB Live.

\n

 

\n

The page is empty.

\n

 

\n

Not a good day for this to happen.

\n

 

\n

Any information would be appreciated.

\n

 

\n

Thank you,

\n

 

\n

Bec

","body@stringLength":"322","rawBody":"

Hi,

\n

 

\n

Our compliance > Tax tab is not working in the partner dashboard/MYOB Live.

\n

 

\n

The page is empty.

\n

 

\n

Not a good day for this to happen.

\n

 

\n

Any information would be appreciated.

\n

 

\n

Thank you,

\n

 

\n

Bec

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wo...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxMHwxNDowLDM5OjF8MQ","node":{"__ref":"AcceptedSolutionMessage:message:563707"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:563675":{"__typename":"Conversation","id":"conversation:563675","solved":true,"topic":{"__ref":"ForumTopicMessage:message:563675"},"lastPostingActivityTime":"2019-02-28T15:14:17.795+11:00","lastPostTime":"2019-02-28T15:14:17.795+11:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:563675":{"__typename":"ModerationData","id":"moderation_data:563675","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:563675_2":{"__typename":"Revision","id":"revision:563675_2","lastEditTime":"2019-02-28T14:22:29.166+11:00"},"CachedAsset:theme:customTheme1-1743557931302":{"__typename":"CachedAsset","id":"theme:customTheme1-1743557931302","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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room.","registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-02-28T16:21:26.997+11:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/images/dS0xODA0ODctMjc1MjFpRDg2N0RBRkFCRURERUU3OA"},"rank":{"__ref":"Rank:rank:195"},"entityType":"USER","eventPath":"community:myob/user:180487"},"ModerationData:moderation_data:563707":{"__typename":"ModerationData","id":"moderation_data:563707","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:563707":{"__typename":"AcceptedSolutionMessage","uid":563707,"id":"message:563707","revisionNum":1,"author":{"__ref":"User:user:180487"},"readOnly":true,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MYOBAdvisor"},"parent":{"__ref":"ForumTopicMessage:message:563675"},"conversation":{"__ref":"Conversation:conversation:563675"},"subject":"Re: Tax Tab not working on MYOB Portal","moderationData":{"__ref":"ModerationData:moderation_data:563707"},"body":"

Hi BecDavis 

\n

 

\n

I do know that there was an issue with the Tax Tab in the Portal today that should now be resolved.

\n

 

\n

Could you try checking this for us now and seeing if the issue is still present?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":0,"postTime":"2019-02-28T15:12:36.084+11:00","lastPublishTime":"2019-02-28T15:12:36.084+11:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":2179},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:beta/community:myobboard:MYOBAdvisor/message:563675/message:563707","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:563709"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"441","rawBody":"

Hi  

\n

 

\n

I do know that there was an issue with the Tax Tab in the Portal today that should now be resolved.

\n

 

\n

Could you try checking this for us now and seeing if the issue is still present?

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:563707_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"223","videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:563709":{"__typename":"ModerationData","id":"moderation_data:563709","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:563709":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:112287"},"id":"message:563709","revisionNum":1,"uid":563709,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MYOBAdvisor"},"parent":{"__ref":"AcceptedSolutionMessage:message:563707"},"conversation":{"__ref":"Conversation:conversation:563675"},"subject":"Re: Tax Tab not working on MYOB Portal","moderationData":{"__ref":"ModerationData:moderation_data:563709"},"body":"

Thank you, it is working now.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"31","kudosSumWeight":1,"repliesCount":0,"postTime":"2019-02-28T15:14:17.795+11:00","lastPublishTime":"2019-02-28T15:14:17.795+11:00","metrics":{"__typename":"MessageMetrics","views":2166},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:beta/community:myobboard:MYOBAdvisor/message:563675/message:563709","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"36","rawBody":"

Thank you, it is working now.

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