Our business pays super through the pay super function 3 days before the end of the month and this month is no different, and it looks to have gone through correctly.
Yesterday, we paid a new employee for the first time and have gone to pay super through the regular function and their super amount does not show. It shows up in 'find transcations' for both 6-5120 Super and 2-1430 Super Payable. Can you please advise on my it isnt showing in the pay super as we would like to have a cleared balance by end of month.
If you had already set up any self-managed super funds before registering for Pay Super, you'll need to create new self-managed super funds for these employees after registering for Pay Super.
Standard super funds are those used by most employees. These funds are registered with – and regulated by – APRA (Australian Prudential Regulation Authority). If you need to set up a self-managed super fund, see the info in the section below.
Go to the Lists menu and choose Superannuation Funds. The Superannuation Fund List window appears.
Click New. The Superannuation Fund Information window appears. Enter the Name you want to use for the fund within AccountRight. For example, you might want to give a fund with a long or confusing name a shorter, clearer one. (This is different to the fund's Registered Name, which we'll get to shortly.)
If you've signed up to Pay Super, select the fund Type as Standard (APRA-regulated). Standard funds are those registered with – and regulated by – APRA (Australian Prudential Regulation Authority).
Select the fund's Registered Name from the list. This is the name that's registered with APRA. If a SPIN (Superannuation Product Identification Number) or USI (Unique Superannuation Identifier) exists for the fund, it will appear in the SPIN/USI field automatically. The ABN for the fund will appear automatically as well.
If you've signed up for Pay Super and want to pay the fund directly from AccountRight, make sure you select the Pay directly from AccountRight option on the right.
Click OK. The fund now appears in the Superannuation Fund List window.
Repeat from step 2 for each additional standard fund you want to create.
Hi, kjacko98. Thank you for your post in the Community Forum.
It usually takes around five business days for superannuation payments to be authorised, processed and received by super funds. However, delays can occur (such as payments being rejected due to data errors), so we recommend allowing up to 10 business days for your payment to process. If your payment hasn't been completed after 10 business days, contact us.
The issue currently is that an employee's super payable that should show in the 'Pay Superannuation' portal is currently not visible. The employee's pay was processed on 27/03. Additionally, we have processed two pays today and they show up in the 'Pay Superannuation' portal. I have attached a screen grab of the portal for reference. There should be a line on the 27/03 for another employee.
Can you please advise why this might not be showing up.
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Hi,
Our business pays super through the pay super function 3 days before the end of the month and this month is no different, and it looks to have gone through correctly.
Yesterday, we paid a new employee for the first time and have gone to pay super through the regular function and their super amount does not show. It shows up in 'find transcations' for both 6-5120 Super and 2-1430 Super Payable. Can you please advise on my it isnt showing in the pay super as we would like to have a cleared balance by end of month.
","body@stringLength":"566","rawBody":"
Hi,
Our business pays super through the pay super function 3 days before the end of the month and this month is no different, and it looks to have gone through correctly.
Yesterday, we paid a new employee for the first time and have gone to pay super through the regular function and their super amount does not show. It shows up in 'find transcations' for both 6-5120 Super and 2-1430 Super Payable. Can you please advise on my it isnt showing in the pay super as we would like to have a cleared balance by end of month.
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Yesterday,...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxMHwxNDowLDM5OjF8MQ","node":{"__ref":"ForumReplyMessage:message:863723"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:863480":{"__typename":"Conversation","id":"conversation:863480","solved":true,"topic":{"__ref":"ForumTopicMessage:message:863480"},"lastPostingActivityTime":"2024-04-03T15:34:19.161+11:00","lastPostTime":"2024-04-03T15:34:19.161+11:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:863480":{"__typename":"ModerationData","id":"moderation_data:863480","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:863480_1":{"__typename":"Revision","id":"revision:863480_1","lastEditTime":"2024-03-28T15:38:06.331+11:00"},"CachedAsset:theme:customTheme1-1743557931302":{"__typename":"CachedAsset","id":"theme:customTheme1-1743557931302","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Hi, kjacko98. Thank you for your post in the Community Forum.
It usually takes around five business days for superannuation payments to be authorised, processed and received by super funds. However, delays can occur (such as payments being rejected due to data errors), so we recommend allowing up to 10 business days for your payment to process. If your payment hasn't been completed after 10 business days, contact us.
Hi, . Thank you for your post in the Community Forum.
It usually takes around five business days for superannuation payments to be authorised, processed and received by super funds. However, delays can occur (such as payments being rejected due to data errors), so we recommend allowing up to 10 business days for your payment to process. If your payment hasn't been completed after 10 business days, contact us.
Let me know if there's anything that I can assist you with and I'll be happy to help!
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If I'm able to help you today, please click \"Accept as Solution\" to assist other users in finding this information.
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Cheers,
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Hannah
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Hi Hannah,
I don't think I explained myself correctly.
The issue currently is that an employee's super payable that should show in the 'Pay Superannuation' portal is currently not visible. The employee's pay was processed on 27/03. Additionally, we have processed two pays today and they show up in the 'Pay Superannuation' portal. I have attached a screen grab of the portal for reference. There should be a line on the 27/03 for another employee.
Can you please advise why this might not be showing up.
The issue currently is that an employee's super payable that should show in the 'Pay Superannuation' portal is currently not visible. The employee's pay was processed on 27/03. Additionally, we have processed two pays today and they show up in the 'Pay Superannuation' portal. I have attached a screen grab of the portal for reference. There should be a line on the 27/03 for another employee.
Can you please advise why this might not be showing up.
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Hi, kjacko98. Please provide a screenshot of the affected employee's pay run.
Hi, . Please provide a screenshot of the affected employee's pay run.
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If you had already set up any self-managed super funds before registering for Pay Super, you'll need to create new self-managed super funds for these employees after registering for Pay Super.
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Standard super funds are those used by most employees. These funds are registered with – and regulated by – APRA (Australian Prudential Regulation Authority). If you need to set up a self-managed super fund, see the info in the section below.
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Go to the Lists menu and choose Superannuation Funds. The Superannuation Fund List window appears.
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Click New. The Superannuation Fund Information window appears. Enter the Name you want to use for the fund within AccountRight. For example, you might want to give a fund with a long or confusing name a shorter, clearer one. (This is different to the fund's Registered Name, which we'll get to shortly.)
\n
If you've signed up to Pay Super, select the fund Type as Standard (APRA-regulated). Standard funds are those registered with – and regulated by – APRA (Australian Prudential Regulation Authority).
\n
Select the fund's Registered Name from the list. This is the name that's registered with APRA. If a SPIN (Superannuation Product Identification Number) or USI (Unique Superannuation Identifier) exists for the fund, it will appear in the SPIN/USI field automatically. The ABN for the fund will appear automatically as well.
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If you've signed up for Pay Super and want to pay the fund directly from AccountRight, make sure you select the Pay directly from AccountRight option on the right.
\n
Click OK. The fund now appears in the Superannuation Fund List window.
\n
Repeat from step 2 for each additional standard fund you want to create.
If you had already set up any self-managed super funds before registering for Pay Super, you'll need to create new self-managed super funds for these employees after registering for Pay Super.
\n
Standard super funds are those used by most employees. These funds are registered with – and regulated by – APRA (Australian Prudential Regulation Authority). If you need to set up a self-managed super fund, see the info in the section below.
\n
\n\n
Go to the Lists menu and choose Superannuation Funds. The Superannuation Fund List window appears.
\n
Click New. The Superannuation Fund Information window appears. Enter the Name you want to use for the fund within AccountRight. For example, you might want to give a fund with a long or confusing name a shorter, clearer one. (This is different to the fund's Registered Name, which we'll get to shortly.)
\n
If you've signed up to Pay Super, select the fund Type as Standard (APRA-regulated). Standard funds are those registered with – and regulated by – APRA (Australian Prudential Regulation Authority).
\n
Select the fund's Registered Name from the list. This is the name that's registered with APRA. If a SPIN (Superannuation Product Identification Number) or USI (Unique Superannuation Identifier) exists for the fund, it will appear in the SPIN/USI field automatically. The ABN for the fund will appear automatically as well.
\n
If you've signed up for Pay Super and want to pay the fund directly from AccountRight, make sure you select the Pay directly from AccountRight option on the right.
\n
Click OK. The fund now appears in the Superannuation Fund List window.
\n
Repeat from step 2 for each additional standard fund you want to create.
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