Super Portal
Good morning
I have just uploaded the CSV file to the super portal and one of our new employees details are incorrect. The super portal is saying that the FEN is incorrect and also the membership number. I cannot obtain these details today so can I continue with sending the super payments for our other employees by deleting the problem employee or do I wait until I can obtain these details before going any further. Can I logout of the super portal and come back when I get the new details and send then.
Hi Downlands
You are able to keep the submission in a "Pending" state in the Super Portal and return to it later when you have the details.
When you know the FEN, this is changed in the Employer Settings. Here's a good support note that has information on updating this: View employer details - Ctrl + F "FEN" should take you to the right section.
To get back to the Contribution Later, log back into the Super Portal; To make it easier, here's the direct URL that can take you to the Super Portal:
https://www.superchoice.com.au/myob
Once signed in, click onto the Dashboard Drop Down in the top-right and choose Contributions:
This should take you to a screen with your contributions listed. Simply click the Grid Icon in the Actions column to open it up again to proceed with the Contribution.
Or you can delete it from here and re-upload the CSV file by clicking the Trash Can.
