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paulgoulding's avatar
paulgoulding
Experienced User
3 months ago
Solved

CBUS Super and Super Liability

I have an ex-employee, who gave incorrect super details, only worked for a couple of weeks. I have discovered there is a small amount liable for us to pay, and I have contected them and got the correct details. Their account is with CBUS, which is APRA approved, i.e., not SMSF, and I can't add it.

Has anyone else had this issue?

 

I also still have an issue where the dashboard is still reporting a random figure. I've posted on this previously, but none of the suggestions seem to work. Almost ready to give up and move to another product. I can't believe there is no ability to chat or call someone at MYOB about issues like this, ridiculous!

 

If anyone at MYOB can help with this, would be appreciated.

  • Earl_HD's avatar
    Earl_HD
    2 years ago

    Hi Vikka 

    Thank you so much for the screenshot . I really appreciate your patience and understanding about this issue and I do apologize for the delayed response.

    There are a couple of things to check if you have leave not accruing for one employee, but other employees are accruing the leave.

     

    Firstly, does the employee have the leave accrual ticked? This can be something easily overlooked as if this is unticked then the employee won’t accrue that leave.

     

    In addition, the setup of the entitlement needs to be checked compared to what wage categories the employee is getting paid on. So, if the setup of the entitlement is based off a percentage of Gross Hours, for the employee to accrue leave they need to be being paid on an hourly basis. If you have an employee on a salary basis, which is by default zero hours per pay, then the calculation basis equals a percentage of gross hours will not accrue leave for salaried employees. You can however use equals hours per pay period or equals user entered amount for both hourly and salaried employees.

     

    Alternatively, if that one employee gets paid on a specific wage category this may have been set as exempt in the setup of the leave accrual. As long as your entitlement is set to use a percentage of hours, you will have an exempt button on the entitlement which can let you select certain wage categories to exempt from the calculation of the entitlement accruing.

     

    Do let us know how you get on with this, 
    Regards,
    Earl

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  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    3 months ago

    Hi paulgoulding, 

     

    Your issue seems like it needs help from the support team. You can reach them by creating a support ticket through the MyAccount window or by using the live chat feature via MOCA.

     

    Regards,
    Genreve

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Super and Super Liability","id":"message:888474","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:265991"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Bus-Pay"},"conversation":{"__ref":"Conversation:conversation:888474"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:888474"},"body":"

I have an ex-employee, who gave incorrect super details, only worked for a couple of weeks. I have discovered there is a small amount liable for us to pay, and I have contected them and got the correct details. Their account is with CBUS, which is APRA approved, i.e., not SMSF, and I can't add it.

Has anyone else had this issue?

 

I also still have an issue where the dashboard is still reporting a random figure. I've posted on this previously, but none of the suggestions seem to work. Almost ready to give up and move to another product. I can't believe there is no ability to chat or call someone at MYOB about issues like this, ridiculous!

 

If anyone at MYOB can help with this, would be appreciated.

","body@stringLength":"755","rawBody":"

I have an ex-employee, who gave incorrect super details, only worked for a couple of weeks. I have discovered there is a small amount liable for us to pay, and I have contected them and got the correct details. Their account is with CBUS, which is APRA approved, i.e., not SMSF, and I can't add it.

Has anyone else had this issue?

 

I also still have an issue where the dashboard is still reporting a random figure. I've posted on this previously, but none of the suggestions seem to work. Almost ready to give up and move to another product. I can't believe there is no ability to chat or call someone at MYOB about issues like this, ridiculous!

 

If anyone at MYOB can help with this, would be appreciated.

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display: inline-block;\n }\n\n .footer-links-wrapper ul li a {\n margin-right: 20px;\n }\n\n .footer-links-wrapper-2 {\n justify-content: space-between;\n }\n}\n\n.myob-social-links a:hover .myob-icon {\n fill: #969ea7;\n}\n\n.myob-social-links .myob-icon {\n -webkit-transition: fill 0.2s ease-out;\n transition: fill 0.2s ease-out;\n fill: #687480;\n}\n\n.myob-social-links .myob-icon a {\n -webkit-transition: color 0.2s ease-out;\n transition: color 0.2s ease-out;\n color: #969ea7;\n text-decoration: none;\n}\n\n.myob-footer-copyright {\n color: #687480;\n padding-right: 20px;\n}\n\n.myob-footer-copyright a,\n.myob-footer-copyright a:hover {\n color: var(--lia-rte-custom-color-18);\n}\n\n.myob-social-links {\n margin-bottom: 0;\n}\n\n.myob-social-links li {\n float: left;\n margin-bottom: 0;\n line-height: 0;\n}\n\n.myob-social-links li + li {\n margin-left: 1.25em;\n}\n\n.myob-social-links li a:before {\n content: \" \";\n display: inline-block;\n width: 24px;\n height: 24px;\n background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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padding: 2.5rem var(--lia-bs-grid-gutter-width);\n margin: 0 auto;\n font-size: 0.875rem;\n\n @media (min-width: 576px) {\n max-width: 33.75rem;\n }\n\n @media (min-width: 768px) {\n max-width: 45rem;\n padding: 2.5rem calc(var(--lia-bs-grid-gutter-width) * 0.5);\n }\n\n @media (min-width: 992px) {\n max-width: 60rem;\n }\n\n @media (min-width: 1260px) {\n max-width: var(--lia-container-max-width);\n }\n}\n\n.custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 {\n display: flex;\n justify-content: flex-start;\n flex-wrap: wrap;\n width: 100%;\n color: var(--lia-rte-custom-color-18);\n\n ul {\n list-style: none;\n padding: 0;\n flex: 100%;\n margin-bottom: 0;\n\n li {\n a {\n color: var(--lia-rte-custom-color-18);\n padding: 0.3125rem 0;\n display: inline-block;\n }\n }\n }\n\n + .custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 {\n border-top: 1px solid #687480;\n margin-top: 1.25rem;\n padding-top: 1.25rem;\n }\n}\n\n.custom_widget_Custom_Footer_footer-text-wrapper_7twck_69 {\n color: var(--lia-rte-custom-color-18);\n width: 100%;\n}\n\n.custom_widget_Custom_Footer_footer-text-wrapper_7twck_69 p {\n margin-bottom: 0;\n}\n\n.custom_widget_Custom_Footer_footer-social-wrapper_7twck_78 {\n display: flex;\n justify-content: space-between;\n color: var(--lia-rte-custom-color-18);\n border-top: 1px solid var(--lia-rte-custom-color-18);\n margin-top: 1.25rem;\n padding-top: 1.25rem;\n width: 100%;\n}\n\n.custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 .custom_widget_Custom_Footer_footer-social-wrapper_7twck_78 ul li {\n width: auto;\n display: inline-block;\n}\n\n.custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 .custom_widget_Custom_Footer_footer-social-wrapper_7twck_78 ul li a {\n padding: 0;\n margin-right: 0;\n border-radius: 0.75rem;\n}\n\n@media (min-width: 992px) {\n .custom_widget_Custom_Footer_footer-text-wrapper_7twck_69,\n 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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.custom_widget_Custom_Footer_myob-social-links_7twck_130 .custom_widget_Custom_Footer_facebook_7twck_189 a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' 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CBUS Super and Super Liability","moderationData":{"__ref":"ModerationData:moderation_data:888525"},"body":"

Hi paulgoulding, 

\n

 

\n

Your issue seems like it needs help from the support team. You can reach them by creating a support ticket through the MyAccount window or by using the live chat feature via MOCA.

\n

 

\n

Regards,
Genreve

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