Forum Discussion

kezza's avatar
kezza
Cover User
3 months ago

Complaint!!!! MYOB customer services

I am extremely dissatified with myob customer serivces. For three consecutive days, I made more than a dozen phone calls trying to migrate the accounts of my three companies from PC version to the o...
ianed's avatar
ianed
Experienced User
24 days ago

I've had very similar experiences with phone support. And I am only now getting replies to emails I sent 6-8 weeks ago and then it is to say they are closing the case assuming it has been resolved.

  • vicki's avatar
    vicki
    Experienced User
    18 days ago

    I also, ianed.  Four different case numbers for the same issue, which is compounding every month.  Promises that credits and refunds have been processed, yet no refunds have been received.  Cases not appearing on my.myob support case history listing.  Promises that I would be contacted within 24 hours - no contact at all.  AFCA beckons.

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      18 days ago

      Hi Vicki,

       

      I’m really sorry you’ve had to follow this up multiple times, particularly after being told the credits and refunds were processed but not seeing them come through. I’ll reach out to you privately for some more details so I can look into this further and try to escalate it to the right team.

       

      Cheers,

      Princess

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