Forum Discussion

BelindaUrban3's avatar
BelindaUrban3
Member
5 months ago

Delete an Administrator

I had MYOB help back in March 2025. The support person added herself as Administrator1 using her email address in our system. I would like access removed and deleted so that our company file is sec...
Mike_MYOB's avatar
Mike_MYOB
Community Manager
5 months ago

Hi BelindaUrban3​ 

You're absolutely right, MYOB staff should not have any long term access to customers files.

It can definitely be necessary at times to do this to help resolve customer queries, but once that interaction finishes the access should be removed.

We actually run a daily script to remove any contacts from customers files that have an email ending with "@myob.com" and I can see that there are no staff listed as a contact on your account.

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