Direct debit to pay MYOB not deducted.
Hello MYOB We pay our subscription by direct debit - and have done for years. I have just been into our MYOB account and have found that we are showing as having an overdue account. There are fun...
Forum Discussion
Hi JenDPT,
I’m sorry to hear your account is showing as overdue even though you’ve been paying by direct debit and had funds available. We can’t check account or payment details through the Community Forum, so the best next step is to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account. They can check why the direct debit wasn’t processed, confirm your payment details are up to date, and let you know if anything needs to be done on the account.
I can’t confirm from here whether this is related to the move to Stripe, but Support will be able to check that for you. It may help to have your account details and the overdue notice handy when you contact them.
Regards,
Sai
Hi Sai
Thank you for your reply.
Unfortunately, I have tried and had no luck with MOCA.
I will submit a case via support, but I already have a (different) query in with support regarding our account since the 25th May, and am still waiting for a reply.
I am concerned that MYOB will close/suspend our payroll software.
Regards
Jennie
Hi JenDPT,
Thanks for submitting your support ticket. Waiting that long is definitely a hassle, and I appreciate how worrying it must be to think your payroll software could be suspended if payments aren’t processed.
I’ve reviewed your cases and followed this up with our Billing team. I can’t promise an exact timeframe for their response, but please be assured that they’ll contact you directly as soon as they’re available. I’ll also keep monitoring your case to make sure it receives the attention it needs.
Cheers,
Princess
