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The_Doc's avatar
The_Doc
Ultimate Cover User
16 days ago
Solved

My RDP Server 2022 hosting clients who use MYOB online stopped seeing online files

Hi MYOB

 

These changes at this time of the year are causing chaos - even if we have the skillset to fix and roll back or get around things temporarily - but this morning my client RDP hosting many clients who run MYOB could not see their online files from the server.

 

MYOB SE AR was still showing 2026.5.0 - but clearly an update was rolled to turn it into an offline utility only.

 

Yet the same install on my laptop at home = SE AR 2026.5.0 - could see the online files - something is not right !!!!!

 

All my clients were left dead - and with me trying to explain what was happening.

 

I checked the install markings on the installation and whilst the working was .xxxxx015, the new was .xxx022 - something changed.

 

Luckily, due to a problem 26 June I had that install saying AR SE 2026.5 - but it was different from the 1 Jul 26 AR SE 2026.5 I have just downloaded from MYOB - so I reinstalled the 26 June version and voila my files and clients files all back online and visible.

A temporary fix undoubtedly MYOB .. .please explain.

 

Here is a question I need answered really quickly - will the AR PC version 2026.5, 2026.6 ... etc run on a Windows RDP Server - MYOB is not the only reason to be hosted in the cloud.

 

I need to experiment - hopefully, likely it will run on the Server - but if not - we have a huge problem of what do we do with these clients - they have to resort back to local machines and regular windows updates -  something the Server RDP environment was used from the 90s and is still used.

 

The Doc

 

  • Hi Folks

    This fix bit me in the rear end ..... I didn't turn off updater.exe and the updater service immediately updated it back to .xxx023  - oops - but left xx.00015 installed.

     

    Fix - turn off update by renaming update.exe - and goto public desktop MYOB SE AR icon - properties - and change startup and location directory //xx.00023/  back to //xx.00015/  and it all back online.

     

    The Doc

     

2 Replies

  • TotallyT's avatar
    TotallyT
    Contributing Cover User
    16 days ago

    ....And just like that MYOB discontinued Server support of online files....No option, No notification - 30th June timing. Congratulations boys and girls for an own goal. We're running Server 2025 and thought we were safe but nope! 

  • The_Doc's avatar
    The_Doc
    Ultimate Cover User
    16 days ago

    Hi Folks

    This fix bit me in the rear end ..... I didn't turn off updater.exe and the updater service immediately updated it back to .xxx023  - oops - but left xx.00015 installed.

     

    Fix - turn off update by renaming update.exe - and goto public desktop MYOB SE AR icon - properties - and change startup and location directory //xx.00023/  back to //xx.00015/  and it all back online.

     

    The Doc