Thanks NikkiParsons MYOB has also failed to communicate significant API changes to developers in advance, which cut off access by our clients (MYOB's customers).
For example, in August 2024 a total change to authentication procedures was implemented with no prior warning. Dozens of apps suddenly became inaccessible, developers' support lines were full with client complaints and the API support team was flooded with queries. The effects lasted several weeks.
Another example came about this year subsequent to authorisation changes which were known and implemented, but several weeks later an additional constraint was applied without notice, affecting new connections to our app (ie new business). Other developers were possibly affected. We had to scramble to develop a solution over that weekend.
It is vital for developers that MYOB follows good change control practices, including prior communication.
I should say that the API support team have been great, and have undertaken to put forward the various suggestions I made recently. But I worry the effect will be diluted in the forwarding.
