MYOB Customer Billing

I am literally at my wits end.  I have had a direct debit in place to pay our MYOB subscription for the last 8 years. In April this failed and the frustration began. I raised a request for MYOB to investigate and now over 5 months later this is not resolved. 

I ended up paying via EFT for 3 months - something MYOB's finance team cannot reconcile despite me sending them bank receipts. I have been charged $11 direct debit dishonor fee each month, despite it being a MYOB error causing the direct debit to fail...

I have numerous case numbers and the names of 2 MYOB team members but no progress. 

In my last call with MYOB just over a week ago I was assured that the missing payments would be credited to my account, putting the account in credit for 2 months subscriptions, the dishonor fees would be waived and the account corrected.

Just got my new bill - dishonor fee again for September, despite MYOB taking 2 x direct debits on 1 day to "test" the direct debit, still missing the EFT payments and being charged for charges on online payments charged to clients for online payments..... 

Beyond frustrated!!!