Forum Discussion

Umag's avatar
Umag
Experienced User
5 hours ago

MYOB file upload to browser

We had one of our files on desktop version only as not much happened under this entity.  Due MYOB phasing this out we paid for a new subscription to move this file to the browser.  Payment was made early July.  And was told that MYOB would move the file and let us know.  Nothing has happened so far.  I have sent them emails and on hold for 56 minutes now.  I have no access to this file at all as the desk top version doesn't work.  I need to lodge BAS.  MYOB - THIS IS NOT GOOD ENOUGH

2 Replies

  • Umag's avatar
    Umag
    Experienced User
    4 hours ago

    It is concerning that it is taking this long for MYOB to get this done.  What if this is a file I need to do business everyday in.  I am probably arguing with AI.  Trust me I am running very thin on that patience.  

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    4 hours ago

    Hi Umag,

     

    I can see how concerning this is, especially with your BAS due and no access to the file. We’re currently working through a high volume of migration requests, so there’s a delay in moving your file to the browser. Your request is still in the queue, and we’ll contact you as soon as the migration is ready. Thanks for your patience while we work through this. 

     

    Regards,

    Sai

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