I can see why that looks confusing. This invoice is not asking you to pay the same amount twice, it’s showing the online payment fee that was already taken when the payment came through. Our invoice typically includes "(Paid)" after the amount but wasnt possible with this one-off invoice. Rest assured you don't need to pay that amount for Online payments fees.
Hi Amanda
Thank you for your outline, but it still makes no sense to be receiving an invoice like this outside of the normal billing cycle. It does not have indication that it is paid. There are instructions on how to pay. The client has his credit card attached to the account with direct debit each month.
