Open Support Tickets and Refunds

Hi RoughRed, 

That migration ticket has been dragging on. I can see why it's concerning that you’re still being charged for AccountRight Plus after the downgrade email confirmed the subscription would be cancelled, especially when you haven’t received a response to your support request.

We can’t access billing details through the community, so please reply to your existing case and attach that email. Ask the support team to review the charges and arrange a refund if the billing is confirmed to be incorrect.

If you can’t reply to the case, here are other options to connect to support: https://www.myob.com/contactus

I understand that wait times have been quite long. Rest assured, the team is doing all they can to improve it. 

Regards,
Genreve