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NathanCrane's avatar
NathanCrane
Experienced User
30 days ago

API Support Ticket Turn-around Times

Hey fellow developers! 

 

I wanted to raise a topic and ask how other people are going with responsiveness from MYOB's API Support tickets. I know I've got a ticket that has been sitting since last Monday without a single reply yet, and another old ticket I've unsuccessfully bumped at the same time. From replies on other topics it sounds like this is not an isolated issue at all.

 

It feels a little beyond the pale that we cannot even get so much as a "Hey, we're looking into this for you" over the space of an entire week, especially when deadlines that will cause service disruptions are in play.

4 Replies

  • JasonSynsoft's avatar
    JasonSynsoft
    Member
    30 days ago

    My current ticket is still open from over 7 days ago.

     

    Had a previous ticket related to the API changes back in late July that was solved the next business day. 

     

  • NathanCrane's avatar
    NathanCrane
    Experienced User
    29 days ago

    I've had replies for both tickets over the last 24 hours, which is encouraging.

  • TaSMaNiaC's avatar
    TaSMaNiaC
    Member
    15 days ago

    Submitted an API access request a week ago and haven't heard a peep. Makes me wonder if agreeing to dev work using MYOB was a mistake. If it takes this long to even look at an application I wonder the kind of support I'm going to get if I need help with a technical issue.

  • NathanCrane's avatar
    NathanCrane
    Experienced User
    15 days ago

    Turn-around times used to be a lot more reasonable, it just seems to have collapsed under the granular

    scope changes of recent months. My issue seems to have been finally resolved as of Friday when they processes a lot of keys, so they are getting through things, albeit slowly!

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