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RoughRed's avatar
RoughRed
Experienced Cover User
1 month ago

Open Support Tickets and Refunds

Hi MYOB I downgraded from AccountRight Plus to Business Pro in May 2026. I still have open Tickets on the transfer showing in MyAccount   Case: #03028XXX Downgraded to Business Pro Completed 1/5/2...
Earl_HD's avatar
Earl_HD
MYOB Moderator
7 days ago

Hi RoughRed,

We understand your concern about continuing to receive an invoice while this matter is still being resolved.
 

We can see that you reached out to our team yesterday, which was a good step, and your case has already been forwarded to our Billing team for review. They’ll look into the invoice and refund concerns and provide an update as soon as possible. Thank you for your patience while we work through this with you.

Regards,
Earl

  • RoughRed's avatar
    RoughRed
    Experienced Cover User
    21 hours ago

    Earl_HD​ I have "reached out" to the MYOB team on several occasions.
    It is now 7 days since the case was forwarded to the Billing team for review and I have no communication as to its status despite being being told someone would get back to me within 48 hours.



    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      20 hours ago

      Hi RoughRed, 

       

      Thanks for the update. I can see you've contacted us several times and have now been waiting 7 days, even though you were told you'd get an update within 48 hours.

       

      I've followed up on your existing case and asked for a review of the ongoing invoice and refund concerns. The team will contact you directly when there's an update via email.

       

      Thanks for your patience.

       

      Regards,
      Genreve

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