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RoughRed's avatar
RoughRed
Experienced Cover User
1 month ago

Open Support Tickets and Refunds

Hi MYOB I downgraded from AccountRight Plus to Business Pro in May 2026. I still have open Tickets on the transfer showing in MyAccount   Case: #03028XXX Downgraded to Business Pro Completed 1/5/2...
RoughRed's avatar
RoughRed
Experienced Cover User
21 hours ago

Earl_HD​ I have "reached out" to the MYOB team on several occasions.
It is now 7 days since the case was forwarded to the Billing team for review and I have no communication as to its status despite being being told someone would get back to me within 48 hours.



Genreve_S's avatar
Genreve_S
MYOB Moderator
20 hours ago

Hi RoughRed, 

 

Thanks for the update. I can see you've contacted us several times and have now been waiting 7 days, even though you were told you'd get an update within 48 hours.

 

I've followed up on your existing case and asked for a review of the ongoing invoice and refund concerns. The team will contact you directly when there's an update via email.

 

Thanks for your patience.

 

Regards,
Genreve

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