Priority Service missing?
We have had priority service when calling MYOB on the phone. They have been very good. I have tried calling today and had to hang up after 40 mins. We cannot run a business waiting on the phone fo...
Forum Discussion
I had to wait 90 mins just recently (as a priority client).....so frustrating as after that long wait, nothing was resolved and I could not understand a word that was being said due to the very heavy accent of the "telemarketer" on the other end.
You should be given the option of MYOB calling you back when you are next in line.
Hi IFMsolutions,
Sorry the wait was so long and the call didn’t leave you with a clear outcome. Our help lines are handled by MYOB employees, not telemarketers. We’ve also made some internal changes recently, which has led to higher demand on the phones and longer wait times than usual. If calling isn’t the best fit, there are other ways to get help too. This includes Live Chat via our virtual assistant MOCA, the Community Forum, and support cases via My Account, so you’re not stuck relying on the phone queue alone.
Cheers,
Doreen
I have waited for long periods with no response in "live chat" as well repeatedly asking "is anyone there" with no response.
Directing customers to a community forum is not a realistic solution when they need immediate assistance.
A much more practical approach would be to offer a callback service. Customers could keep their place in the queue without having to stay on hold or repeatedly check whether anyone is responding in live chat.
It would reduce frustration significantly and show respect for customers’ time.
At the moment, it feels like whichever support channel you choose, you end up stuck waiting with no meaningful communication or timeframe provided.
