Forum Discussion

Ptabrooke's avatar
Ptabrooke
Member
1 month ago

MYOB Support for Partners

Hi, Does anyone have a direct support Partner for their practice? It seems mine has moved on and the replacement doesn't exist. We are at our wits end with the customer service line and after 2...
DuncanS's avatar
DuncanS
Ultimate Partner
1 month ago

Genreve_S​ ROC_MYOB​ PrueMYOB​ 

 

Update on new Partner Program 

Recall Announcement in August 2025 with Release in January 2026

 

Some 2 months ago I emailed Dale Dixon and my Partner Manager about Progress.

No replies have been received.

 

I have not been approached for Suggestions about the Design of the new Partner Program.

Have Partners been involved?

 

Thanks

 

Duncan Smith

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    28 days ago

    Hi DuncanS, 

     

    Thanks for raising this.

    We’re forum moderators and don’t sit on the Product team, so we don’t have visibility into who has or hasn’t been consulted as part of the Partner Program refresh, and we can’t confirm that side of things.

     

    What we can share is that the Product team is in a transition phase to a refreshed Partner Program in 2026, with existing status tiers carried through while they finalise the new design.

     

    For the latest official details on what’s changing, you can check:

    Thanks again for your support.

     

    Regards,
    Genreve

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