Forum Discussion

Richmond91's avatar
Richmond91
Experienced User
4 days ago

Priority Service missing?

We have had priority service when calling MYOB on the phone.  They have been very good.  I have tried calling today and had to hang up after 40 mins.  We cannot run a business waiting on the phone fo...
Genreve_S's avatar
Genreve_S
MYOB Moderator
4 days ago

Hi Richmond91, 

 

Priority Support is definitely still active for eligible AccountRight subscriptions. Those long queue times certainly suggest you might have skipped on that support option. 

The best way to use Priority Support is to sign in to My Account and book a Priority Support session, lodge a support request, or call the support line using the Priority Support option from there instead of the general queue.

 

Regards,

Genreve 

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