Server 2022 now very sluggish opening SE 2026.5

Hi Folks

Solved - but not by MYOB support even though I posted an urgent help .......

The forum - I was hoping an IT person might just give me a heads up.

The problem was Crowdstrike Falcon suddenly saw MYOB https port 443 as 'suspicious' and kept looking at each call and it took 1 min 30 sec for approval ...... hence MYOB appeared incredibly sluggish. 

Once we updated the firewall rules for Crowdstrike - voila MYOB worked fine.

 

The question MYOB which you can answer quickly please....

 

Can you give me a list of all port 80, port 443 https calls made during MYOB's SE opening - this will help in future.

I could ask 'Fiddler Everywhere' to check but I think my subscription has expired.

 

The Doc

Hi All

Didn't expect MYOB would jump to this quickly - seems problem is combination permissions and firewall - we use Falcon Crowdstrike and it does not take prisoners - it seems it has now identified MYOB as a Restricted Application and hence wouldn't allow it to write to the home directory.

Also https port 443 is the grief port - we have now opened it unrestricted - and MYOB is now working.

 

This is not great stuff MYOB with all these changes and fixes Windows and Falcon Crowdstrike threw its toys out of the cot.

 

Anyways - we are homing in on the cause of this problem.

 

Interestingly - why then if I turn off internet access on my laptop running AR SE 2026.5 - it still opens and runs a local file - yet on my server it just hangs - of course if we turn off internet access - no RDP !!

 

Will keep you posted for anyone that just may need some of this info.

 

The Doc

In hindsight I am not convinced this hasn't been triggered by MYOBs updates - I have checked 2 other Servers and MYOB SE 2026.5 seems to be running on this perfectly - yet on my new Server 2022 - which has been running fine with a lot of software - suddenly when I open 2026.4 or 2026.5 I get this

 

It eventually opens but you can't open a file - local or online because the app is running very slowly - sluggish so the opening process just times out.

 

The server runs many MYOB clients and has for 20 years - MYOB has never done this.

This has happened in the last day...... 

 

I have uninstalled 2026.5 and reinstalled 2026.4 - same problem.

Try to open a small local file - it just is too sluggish yet every other software on this server runs perfectly including MS Access, MS Office professional and up to 10 clients.

 

The internet speed is lightning fast - I have turned off the internet on my laptop - SE 2026.5 takes a bit more time to open but it runs perfectly opening a local file.

 

If you look at the app under task Manager - it isn't using resources - it seems to be just very slow .......

 

Other than a complete purge of MYOB and then re-install I am stumped.

 

This is most urgent ......

 

 

The Doc

Hi ALL

 

It seems, this time, not an MYOB problem - and overnight update - we are checking logs.

My home laptop runs fine.

Our internal staff MYOB server - runs fine 2026.5

My Client MYOB Server 2022 - hanging and very slow - 'Loading Features' ....... eventually gets there but opening an online file is being hung on a time out on some sort of feature that isn't loading

 

Tech is checking logs.

 

Anyone out there got a list of URLs that SE checks before opening - got to be causing the problem - this is a new super fast server that 'works' unless MYOB stuff things which they have recently - that has been handled but this problem started this morning?

 

The Doc