Forum Discussion

someone's avatar
someone
Trusted Cover User
2 days ago

AR Server version won't open offline files!!!!

What an absolute mess MYOB have caused.

How do we get access to our files?

1 Reply

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    1 hour ago

    Hi someone,

     

    Appreciate you sharing the screenshot of the error.

     

    That’s definitely a frustrating spot to be in, especially when you need access to your file. Connection errors can be a little unpredictable at times. In this case, it could be caused by the AccountRight Server Edition service not running properly, missing components, or even a port conflict on the server. To help get things back on track, the best next step would be to reinstall AccountRight Server Edition on the server. You can also work through the additional troubleshooting steps in this help article.

     

    Cheers,

    Princess