Forum Discussion

Triggs's avatar
Triggs
Experienced Cover User
20 days ago

Supplier e-billing

How do I  best notify all suppliers that they can direct email supplier invoices using the link email provided in MYOB if the copy paste doesn't work and you can't actually see the whole email on the screen to manually write it down?  Surely there is a way of having a contact button on the invoice page (or the card file page) so that a customer or supplier can be notified of the system?

I use the hybrid desktop and online version of the accountright program as online is still very basic in its capability for certain things.  Anyone else missing the sales & purchases register page online??

How has everyone done this and are you finding it works ok?  I am concerned that for customers it may not be ideal unless I can have a pdf attached to the myob invoice as our detailed invoices are created in another program which is designed for manufacturing/engineering so I just use myob for the bottom $ amount (internal use only) and send the detailed pdf via myob email.

3 Replies

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    19 days ago

    Hi Triggs,

     

    Let me give you a bit more context. At the moment, there isn’t another way to automatically share the address with your suppliers. You’ll need to use the copy button. However, the full address should be visible in the desktop version for you to manually note down. If the Copy button isn’t working, try clearing your browser/desktop cache first. You can try to Reset email address, but keep in mind that this will create a new address, so you’ll need to update all suppliers who use the existing one.

     

    For the browser version of MYOB, the desktop Sales Register and Purchases Register tabs have been replaced by the Invoices and Bills pages. They provide access to the relevant sales and purchasing information, although I understand they may not yet offer everything available in the desktop version. You may find these guides helpful:

    Cheers,

    Princess

  • Triggs's avatar
    Triggs
    Experienced Cover User
    19 days ago

    This doesn't answer my question at all?

     

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    20 days ago

    Hi Triggs,

     

    Thanks for checking this with us. As you’re using AccountRight, supplier e-bills should appear in the AccountRight In Tray once the supplier connection has been set up and the invoice has been sent through the service. If the invoice hasn’t come through, please check with the supplier that they have the correct business details and that the connection is active. If it’s still missing, please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can look into it further. 

     

    Regards,

    Sai