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LisaR's avatar
LisaR
Cover User
21 days ago
Solved

Update 15 October 2026

We have just updated out AccountRight (15/10/2026 approx 11.00am). We can not change job numbers, account numbers etc in MYOB. I have looked if it was a User Access issue, but even the Administrator ...
  • LisaR's avatar
    LisaR
    21 days ago

    Thanks everyone.

    Honestly, not sure what/how happened. Seemed to find the issue after the update - not sure if it was or a co-incidence...

    BUT didn't make sense that the Sales Register - couldn't edit any sales. Purchases Register - could edit everything.

    Unticked (which I'm sure was already unticked) 'Transactions CAN'T be changed; They Must be Reversed (System-wide) in Preferences - now can edit all transactions again - weird!

    Thanks again

PulseAcct's avatar
PulseAcct
Member
21 days ago

I have just done the same update and I cant even log in, its stuck on the "you're not signed in yet" page

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    21 days ago

    Hey PulseAcct​ 

    I'd recommend completely shutting down the AccountRight software and/or your computer before attempting to sign in again? If the issue persists, please get in touch with the support team for further assistance, you can connect with them via MOCA, our virtual assistant. 

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