Forum Discussion

Trusted User

5 years ago

C0000005 Fatal Error

One of my clients is getting a Fatal Error when try to enter a pay for one employee only. They can enter pays for all other employees, but when they enter it for this one employee, they get the following error (image attached).

Thanks

Jacqui Margerison

Payroll

Steven_M
5 years ago
Hi Jacqui_M

Just in addition to jenniek's experience with Windows updates, the message does appear to refer to the ESCT rate of the employee. My recommendation would be to go into the Maintain Employee, navigate to that employee and ensure that you have an ESCT rate set. If you do have calculated set for that ESCT, would be keen to know if you have it set to another value like an actual percentage does it allow the pays to be processed?

Steven_M
Former Staff
5 years ago
Hi Jacqui_M

C0000005 is not one I have come across with regards to entering a pay, you occasionally set it (or its "sister error message" C0000095) when printing or produce a report. This commonly happens after an update where the user hasn't select to restart the computer after installation and the fonts are not working as intended.

My recommendation would be to follow New Zealand Payroll Support Note: Error: "Exception code = C0000005" after installing a Payroll update to get those fonts in order as this is the most common reason why it gets generated.

Do let us know how you get on and if you require further assistance.
- Jacqui_M
  Trusted User
  5 years ago
  Hi Stephen
  
  Reinstalling the fonts was the first thing I tried, but that did not resolve the issue. I also tried creating a new employee copying the details from the problematic one, but still got the error. So there must be something about that employee?
  
  Cheers
  Jacqui
  - jenniek
    Ultimate Partner
    5 years ago
    Hi Jacqui_M
    I had this same issue with another FoxPro programme and it was caused by a windows 10 update - the IT guys rolled back the update and it fixed the issue. They couldn't access their programme at all.