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Hemlock's avatar
Hemlock
Experienced User
6 years ago
Solved

Cannot creat IE File for upload to IRD

Hi, I have upgraded from my trusty old Win 7 computer where everything works to a Win 10 computer.   I have tried doing a pay on the new computer and when going to finalise the pay the journals imp...
  • Steven_M's avatar
    Steven_M
    6 years ago

    Hi Hemlock 

     

    Have you changed the Bank & IRD settings after moving computer? If not, as you have moved computer it will likely be pointing to the old computer's folder still and you do need to go to Tools>>Options>>Bank & IRD to reset to locations on your new computer. Once completed, do attempt to create that necessary IE file.

     

    Let us know how you get on and if you require further assistance.

Steven_M's avatar
Steven_M
Former Staff
6 years ago

Hi Hemlock 

 

Have you changed the Bank & IRD settings after moving computer? If not, as you have moved computer it will likely be pointing to the old computer's folder still and you do need to go to Tools>>Options>>Bank & IRD to reset to locations on your new computer. Once completed, do attempt to create that necessary IE file.

 

Let us know how you get on and if you require further assistance.

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