Forum Discussion

AnnaF's avatar
AnnaF
Experienced Cover User
5 years ago
Solved

Payroll confirmation code invalid

Hi can someone please help me confirm my payroll file?   I have been using it for almost 2 years and it's now telling me the confirmation code is invalid and my file is now in read-only mode.   M...
  • Steven_M's avatar
    Steven_M
    5 years ago

    Hi AnnaF 

     

    I can see from your account that we did have one of your company file showing as locked which would have impacted the confirmation of the company file. I've unlocked that company file for you, so do try that process again now.

     

    If you are still encountering that message, I would recommend ensuring that you don't have any language packs installed on the computer including foreign ones. Along with that, the location and language setting within Windows is set to be English (New Zealand). 

     

    In some cases, I encountered this one personally the other week, you may have to run Register.bat to ensure that Payroll has been installed correctly. Might be a recommendation for yourself as you have completed some reinstalls recently.

     

    Do let us know how you get on and if you require further assistance.

Steven_M's avatar
Steven_M
Former Staff
5 years ago

Hi AnnaF 

 

I can see from your account that we did have one of your company file showing as locked which would have impacted the confirmation of the company file. I've unlocked that company file for you, so do try that process again now.

 

If you are still encountering that message, I would recommend ensuring that you don't have any language packs installed on the computer including foreign ones. Along with that, the location and language setting within Windows is set to be English (New Zealand). 

 

In some cases, I encountered this one personally the other week, you may have to run Register.bat to ensure that Payroll has been installed correctly. Might be a recommendation for yourself as you have completed some reinstalls recently.

 

Do let us know how you get on and if you require further assistance.

  • AnnaF's avatar
    AnnaF
    Experienced Cover User
    5 years ago

    Hi Steven_M 

     

    Thanks for your quick reply.

     

    I did get another error message saying my software was not the version that was expected and that I still couldn't activate it. I then looked to see if there was an update available which it said my version was up to date (version 2019.1). I also tried the Register.bat link which told me none of my files existed even though I have been using Payroll on this computer.

     

    In the end I uninstalled Payroll and reinstalled it to find out there was actually a new version (2020.1) and it is finally working!

     

    Can't understand why it told me my version was up to date when it wasn't but many thanks for your help in fixing the confirmation code!